---
title: Citizens - Expanding Private-Market Webinars
description: Register for the upcoming Citizens Clearinghouse Powered by EZLynx® webinars.
---

[NAIFA-Florida Blog ](https://fl.naifa.org/blog)

# [Citizens - Expanding Private-Market Webinars](https://fl.naifa.org/blog/citizens-expanding-private-market-webinars)

 Written by [NAIFA-Florida](https://fl.naifa.org/blog/author/naifa-florida) | Jun 27, 2025 2:14:58 PM

Webinars: Expanding Private-Market Access in EZLynx

Representatives from Citizens will conduct free Citizens-specific webinars for Clearinghouse Powered by EZLynx®. We will illustrate the important role agency principals play in Citizens’ eligibility verification and introduce new functionality for licensed customer representatives (LCRs).

In these sessions, we will:

- Help agency principals leverage all available private markets in EZLynx through accurate staff credentialing and carrier setup.
- Demonstrate new EZLynx functionality that enables LCRs to facilitate private-market placement by selecting an appropriate agent of record while completing quotes.
- Complete an EZLynx quote and explain an agent of record’s responsibilities to add credentials for all available carriers

Clearinghouse Powered by EZLynx: Expanding Private-Market Access through Carrier Setup and Accurate Credentialing

| ** Date ** | **Time** | **Registration Link** |
| --- | --- | --- |
|  Tuesday, July 8 |  10-11:15 a.m. ET |  [Register](https://citizenslearning.csod.com/DeepLink/ProcessRedirect.aspx?module=lodetails&lo=d7b8654d-a8fa-49ec-b82b-09d781faee9e) |
|  Tuesday, July 8 |  2-3:15 p.m. ET | [Register](https://citizenslearning.csod.com/DeepLink/ProcessRedirect.aspx?module=lodetails&lo=fc3de3ff-5ad9-4e04-9bc4-038e23937f2d) |
|  Wednesday, July 9 |  10-11:15 a.m. ET | [Register](https://citizenslearning.csod.com/DeepLink/ProcessRedirect.aspx?module=lodetails&lo=0811a3a8-069d-4aa9-83e0-a97875d8aa63) |
|  Wednesday, July 9 |  2-3:15 p.m. ET | [Register](https://citizenslearning.csod.com/DeepLink/ProcessRedirect.aspx?module=lodetails&lo=8c0cc595-7de7-4db3-af02-8fbc63467963) |

We encourage agency principals, agents, LCRs and support staff to attend. For those who cannot attend one of the live sessions, a webinar recording will be available by Monday, July 14.

Registration Process for Webinars  
If you haven’t already logged in, enter your Citizens Authentication Gateway (CAG) credentials (the username and password used to log in to Citizens’ external [website](https://www.citizensfla.com/)). The *Session Details* screen will display.

- Select Request. You will receive a confirmation email from [LMS@citizensfla.com](mailto:LMS@citizensfla.com).
  
  Note: Do not forward the confirmation email because the launch link will break.
- Select **Accept** to add the session to your calendar.

You also can access the registration via Citizens Learning Center (CLC) on the *Agents* site: 

- Select Training > Live Education. Select the webinar link and follow the above registration steps.
- Select your initials on the top-right corner of the *Agents* site. Choose Citizens Learning Center from the drop-down menu on the left, under *My Systems*. Enter the session name in the search box at the top of the CLC homepage and press Enter. The search results will display all available training related to your search criteria.

*Notes*: The webinar does not:

- Provide continuing education credits for maintaining a Florida insurance license
- Satisfy Citizens’ biennial agent certification requirement, nor does it satisfy the training required for an initial appointment for Citizens. For more appointment information, see [How to Join Citizens](https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.citizensfla.com%2Fagents&data=05%7C02%7CDominique.Brown%40citizensfla.com%7Cef233708f3df41344f8d08dd19f15ee0%7C053bba8dcebc44c2a629e41f31600aad%7C0%7C0%7C638695246703000259%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=M6w9AAQbmCLGMe8rfXewepOr52ylPD2yQg556Qoi%2BzA%3D&reserved=0) on our website's *About Us* section under *Business to Business > Agencies.*

Additional Resources  
Agency staff can access the [EZLynx & Citizens Resource Hub](https://www.ezlynx.com/citizens-resource-hub) for more information and training for the EZLynx Rating Engine.

Log in to the* Agents *site to access these resources:

- Select Training > Personal Job Aids, and look under:
  
    - *General *> [Citizens Learning Center Quick Start Guide](https://training.citizensfla.com/lms/courses/qsg/CLC_Agent_QSG.pdf)
    - *General* > [Citizens Learning Center Mobile Quick Start Guide](https://training.citizensfla.com/lms/courses/qsg/CLC_MobileApp_QSG.pdf)
    - *Clearinghouse* to review [EZLynx & Citizens Resource Hub](https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ezlynx.com%2Fcitizens-resource-hub&data=05%7C02%7CJacquelyn.Bullock%40citizensfla.com%7Cfa509cbf08b1442c96f408dd996851cd%7C053bba8dcebc44c2a629e41f31600aad%7C0%7C0%7C638835395884144476%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=rQ0oj1exK5b8O3hkcbATFAmoKcYfWb8GbseOTUQh0tM%3D&reserved=0)
    - *Clearinghouse* to review job aids and submission forms

Select FAQs, below the scroller banner on any website page, and enter EZLynx or clearinghouse in the Search field.

Appointed agents can submit questions to Citizens by replying to this email or logging in to the Agents website and choosing the Contact Us link on the top of the page. Citizens will respond within five business days. Agents also can contact the Customer Care Center at 888.685.1555.

[View full post](https://fl.naifa.org/blog/citizens-expanding-private-market-webinars)

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