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AGENT LICENSING FAQ

General Licensing and Compliance

Examinations

  • How do I register for an exam now that I have received my authorization notice from the DFS?

    Before you can schedule an exam, you need to create a Pearson VUE account.

    Once you’ve created your Pearson VUE account, you can log in to schedule exams, view appointment details, and see your score reports. 

    Note: Candidates are encouraged to read the candidate handbook BEFORE making an examination reservation. As noted above, candidates must first apply to the Florida Department of Financial Services (DFS) and receive their authorization notice.

    Account Tip: Enter your first and last name in your account exactly as they are printed on your identification. If your account doesn’t match your ID, you may not be allowed to test on your appointment day.

  • Where can I take my test?

    Pearson VUE provides nationwide testing. To find the test center closest to you, please access Florida’s information on the Pearson VUE website, by clicking here.

  • What if I require Special Accommodations for testing?

    Pearson VUE is committed to providing access to testing for everyone. Many accommodations are available, including the following:

    • Extra time for learning disabilities, ADHD, or PTSD
    • Use of assistive technology
    • A personal care assistant, reader, and/or scribe during the exam

    Request accommodations

    To ensure the test center can support your needs, request accommodations as early as possible before your desired exam date. Accommodations must be approved before you can schedule an exam.

    To request an accommodation, follow these steps:

    1. Visit the Pearson VUE Reasonable Adjustments Request System (RARS) page.
    2. If you’re a first-time user, click New Candidate Registration and follow the steps to create your account. (Note: You will receive an activation email.)
    3. Log in to RARS.
    4. Click Start a New Request Here.
    5. Provide the information requested at each step.
    6. Upload supporting documents.
    7. Click Submit.


    It may take up to 10 business days for Pearson VUE disability experts to review your request. You’ll receive an email informing you of the decision when the review is complete. If your request is approved, the email will include important instructions for scheduling your exam, so review it carefully.

    For questions about this process, contact the Pearson VUE accommodations team.

     

  • What if I require English as a second language (ESL) testing?

    Candidates who wish to request additional time for ESL should email this form to AccommodationsPearsonVUE@pearson.com or fax this form to Pearson VUE at 610-471-0555. Please attach a letter (on official letterhead) from an instructor or employer that verifies English is your second language.

    All requests must first be approved by Pearson VUE. Candidates must wait for confirmation of the approval before scheduling an examination. 

  • What if I need to reschedule?

    You can reschedule or cancel an exam appointment up to 48 hours before the exam through your Pearson VUE account.

    If it’s less than 48 hours before your appointment, or if you don’t take your exam, you will forfeit the exam fee. To schedule the exam again, you would need to schedule a new appointment and pay the exam fee again. 

    For assistance, contact Pearson VUE Customer Service.

    Note: To cancel or reschedule with accommodations, contact the Pearson VUE Accommodations Scheduling Team. See your accommodations decision letter for the team’s contact information. 

  • Can I retake a failed exam?

    If you fail an exam, you must wait 24 hours from your last appointment before you can schedule a retake.

    You can retake a failed exam up to five times within a 12-month period. If you passed your exam, you cannot retake it until your certification expires.

  • Are there study materials to help prep me for the exam?

    The Florida Health & Life (Including Annuities & Variable Contracts) Study Manual is published under contract with the Florida Department of Financial Services by NAIFA-Florida for the Florida Life, Health, and Variable Contracts Pre-Licensing (60-hour) course.

    This manual is the only version that should be used to prepare for the state examination. The state licensing exam is based on material contained in this study manual. Study materials can be purchased here. All sales are final. 

    NAIFA-Florida is committed to helping you by offering the following study materials:

    • English Study Manual
    • Spanish Study Manual
    • Study Workbook (English Only)
    • Flashcards (English Only)
    • Bundle and Save $$


    Study materials can be
    purchased here.

  • What do I need to bring on test day?

    All you need to bring to the test center is the required ID.

    Please arrive 30 minutes before your scheduled appointment to complete the check-in process. 

    Important: The first and last name on your ID should match the first and last name in your Pearson VUE account. If they don’t, you may not be allowed to test.

    You must bring one form of unexpired ID to the test center. The ID must be government-issued and include your photo and signature.

    Examples of acceptable IDs include the following:

    • Government-issued driver's license
    • Temporary licenses (permitted with all required elements)
    • U.S. Department of State driver's license
    • U.S. learner's permit (PVC card only with photo and signature)
    • National/state/country identification card
    • Passport
    • Passport cards
    • Military ID
    • Military ID for spouses and dependents
    • Alien registration card (green card, permanent resident, visa)
    • Government-issued local language ID (PVC card with photo and signature)
  • What can I bring into the testing room?

    Please review the Pearson VUE guidelines prior to your scheduled exam. 

  • How can I view my test score?

    • The test administrator will give you a printed score report after your exam.

    • Online results are available within 24 hours through your Pearson VUE account.